Welcome to Total Comfort Group!

Employees are expected to notify their supervisors as early as possible, but no later than the start of the workday.  Additionally, the employee must email  payroll@total-cg.com advising that they will not be reporting to work.  Service technicians should also notify their dispatcher.

All employees are required to enter PTO requests in Insperity’s Time and Attendance system. Once entered, the employee’s supervisor will receive an alert that a PTO request has been submitted. The PTO will not be entered into the system, until/unless the supervisor approves the request. Please check with your supervisor to confirm that the request has been approved.

Employees can carry over 40 PTO hours maximum from the previous year. Be mindful of the PTO you accrue by checking your totals in Insperity, and be sure to plan some time off throughout the year.

Paid Holidays

Paid Holidays are available after 60 days of employment and include:

1. New Year’s Day, Memorial Day
2. Independence Day, Labor Day
3. Thanksgiving Day
4. Christmas Day
5. 1 Floating Holiday to be used on a public or religious holiday not observed, the day after Thanksgiving, or on your birthday.

Full-time employees are eligible for health benefits upon completing  30 days of employment. Employees can sign into Insperity and complete their paperwork before the 30-day period. There is a window of time to do so, so please speak to Human Resources. If you wait, you will likely have to wait for Open Enrollment in late November to sign up for benefits for the following year.

The actual contribution to the plan, including an up to 3% company match, will  start once you have worked 1000 hours. Every employee must first register via the Insperity portal. Employees do not have to wait until they have worked 1000 hours to enroll, , so register today!

A floating holiday is a full-time employee benefit that is a flexible paid holiday which can be used on an employee’s birthday, a religious holiday, or any public holiday that is not a paid holiday. (Paid holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.)

Some examples of holidays that may be used as a floating holiday include:

Martin Luther King, Jr. Day

Presidents Day

Good Friday (religious)

Juneteenth

Rosh Hashanah (religious)

Columbus Day

Diwali (religious)

Veteran’s Day

Black Friday (not a holiday, but still an option)

Please note that days that follow paid holidays, with the exception of Black Friday, are not considered floating holiday options.

Scheduling to use your floating holiday requires approval from your supervisor and employees must put in the time off request at least one week in advance.

An unused floating holiday will be forfeited at the end of the calendar year.

Unused floating holidays are not paid upon separation of employment, unless required by law.

Total Comfort Group will provide access to its merchant uniform account to new employees following a 60-day performance evaluation by the area manager. Eligible employees are granted an annual allowance on the merchant uniform account. Eligible employees are permitted to spend up to their allotted allowance.

• Employees are responsible for maintenance and care of the uniforms such as laundering. If unserviceable uniforms require replacement before the annual allowance is eligible, uniforms are to be returned to the employee’s area manager for authorized replacement.
• Safety-toed work boots are obligatory components of Total Comfort Group’s uniform. A pre-approved selection of safety-toed boots is accessible through the merchant uniform account. Any purchase of safety-toed boots outside the pre-approved selection requires approval from the employee’s area manager and will not be eligible for reimbursement.
• Periodically, Total Comfort Group may issue new uniforms or require uniforms be returned for special purposes, I.e., logo change, corporate color change, etc. In these cases, advance notice will be provided to ensure that those subject to this policy have suitable replacements in a timely manner.

Total Comfort Group utilizes an employee recognition website, https://www.peopleareeverything.com/.

Recognizing and celebrating the achievements or milestones of our colleagues is a simple yet meaningful gesture. Whether it’s a birthday or a token of appreciation, there are various ways to convey your sentiments. Consider sending an eCard tailored to the occasion, posting a thoughtful message in the Rec Room, or even better, doing both! With a wide array of eCard categories, such as Happy Birthday, Safety, and Just Because, there’s something for every occasion. Take a moment to explore our diverse selection of eCards; you might discover the perfect fit. In the Rec Room, you’re not limited to just eCards; you can also share a photo and a heartfelt message. Witness the power of real-time appreciation as others applaud and leave encouraging comments. Let’s celebrate each other’s successes and spread positivity throughout our workplace.

If employees are injured on the job, no matter how slightly, they should report the incident immediately to their supervisor. Additionally, the employee needs to contact the HR Manager or HR Generalist so that the injury can be reported to Insperity in a timely manner, and arrangements can be made for the employee to be seen by a physician within Insperity’s Workers Compensation network. For service technicians, you should also notify your dispatcher. Failure to follow Total Comfort Group procedures may affect the ability of an employee to receive Workers’ Compensation benefits.

Failure to report will result in consequences. Employees will be in eligible for 30 days to receive points.

All employees must also complete an injury claim form, which can be found at: https://app.smartsheet.com/dashboards/QgJV7cg892vpWcrjxrqcHC6cm9XCjvqR73RRQ4R1

TCG does not tolerate harassment of any kind. Employees who feel like they are being harassed at work should immediately contact their supervisor, a second-level supervisor, or human resources. Employees can also report their concerns by utilizing the Insperity Hotline 844-677-3030.